Effective Date: April, 2025
Welcome to Canvas & Co (hereinafter referred to as “Company”, “we”, “us”, or “our”), a creative marketing platform based in Bangalore, Karnataka, India. These Terms of Use (“Terms”) govern your access to and use of our website located at https://cnvs.com (the “Website”) and any of our services, content, or platforms offered through it.
Please read these Terms carefully. By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our services or access our Website.
1. Use of the Website
By using the Website, you affirm that you are of legal age and have the capacity to enter into a binding agreement. You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not misuse our Website by knowingly introducing viruses, trojans, or other malicious material. Unauthorized access to the Website, its systems, or data is strictly prohibited.
2. Our Services
Canvas & Co offers a range of brand-building and digital marketing services, including but not limited to:
- Brand Building
- Social Media Management
- Paid Social Media Advertising and PR
- Content Strategy and Creation
- Copywriting
- Graphic Design
- Video Production
- Influencer Marketing
- Website Development and SEO
- Viral Marketing
We reserve the right to update or modify our offerings at any time.
3. Intellectual Property
All content, trademarks, logos, designs, visuals, and other materials appearing on the Website are the intellectual property of Canvas & Co or its licensors. Unauthorized reproduction, distribution, or modification of any content is prohibited.
4. Third-Party Links and Content
Our Website may contain links to third-party websites or services. These are provided for convenience only and do not imply endorsement. We are not responsible for the content, policies, or practices of third-party websites.
5. Privacy
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
6. Limitation of Liability
To the extent permitted under applicable law, Canvas & Co shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use our Website or services.
7. Indemnification
You agree to indemnify and hold harmless Canvas & Co, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or violation of these Terms.
8. Termination
We reserve the right to suspend or terminate your access to the Website at our sole discretion, without notice, if we believe you have violated these Terms or applicable law.
9. Modifications to Terms
We may revise these Terms at any time by updating this page. Continued use of the Website after such changes constitutes your acceptance of the new Terms. We encourage you to review them periodically.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore, Karnataka, and proceedings conducted in English.
11. Severability
If any provision of these Terms is held to be unenforceable, such provision shall be modified or severed to the minimum extent necessary, and the remainder shall remain in full force and effect.
12. Cancellation Eligibility
Canvas & Co understands that project requirements can evolve. To support flexibility while maintaining fairness and workflow integrity, cancellations are permitted only under specific conditions. If a cancellation request is made within 24 hours of order confirmation and no work has commenced, a full refund will be issued. However, if work has already begun—such as brief finalization, concept development, talent engagement, or allocation of resources—a partial refund may be applicable depending on the stage of execution. A detailed summary of the effort incurred will be provided upon request. Once services have been fully delivered, including but not limited to campaign launches, content publication, or delivery of creative assets, no refund will be provided.
13. Non-Delivery or Delay Due to Our Team
In the event Canvas & Co fails to deliver services within the agreed timeline due to internal delays, excluding force majeure or external circumstances, and no satisfactory alternative is arranged, the client will be eligible for a full or partial refund based on the extent of work completed and deliverables shared up to that point.
14. Brand-Side Errors or Change of Mind
Refunds will not be granted for delays or cancellations caused by incomplete briefs, lack of responsiveness, or vague requirements from the brand’s side. Additionally, a change of mind after the service has started, or after creative materials have been shared, will not be grounds for a refund. Mistakes originating from the client, such as incorrect details, missing assets, or misaligned targeting instructions, are also not eligible for any refund.
15. Special Offers, Events, and Promotional Campaigns
Services purchased under discounted packages, festive offers, or limited-time promotional campaigns—including but not limited to Diwali, New Year, and end-of-season deals—are not eligible for cancellation or refund unless explicitly stated otherwise in writing by Canvas & Co.
16. Disputes & Resolution
In the rare instance of a dispute, Canvas & Co encourages both parties to resolve issues amicably. All relevant communication, documentation, and deliverables will be reviewed thoroughly before a final determination is made. Decisions taken by Canvas & Co regarding disputes and refunds shall be considered final and binding.
17. Adjustments & Credits
Where a refund is not applicable but a cancellation is valid, the amount paid may be adjusted toward future services, provided the credit is utilized within 90 days of the original transaction.
18. Limited Liability
Canvas & Co’s liability related to any cancellation, delay, or refund shall be strictly limited to the amount paid by the client for the service or campaign in question. The company shall not be held liable for any indirect or consequential losses, reputational damage, or opportunity costs.
19. Fraudulent or Abusive Requests
Canvas & Co reserves the right to decline any cancellation or refund request that appears fraudulent, malicious, or in violation of our Terms of Use or service policies.
20. Contact Information
If you have any questions, concerns, or complaints about these Terms, you can reach us at:
Canvas & Co
Bangalore, Karnataka, India
Email: [email protected]
Website: https://cnvs.com